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When you visit a new gaming site, you often have to deal with a lot of rules and requirements. This page goes into great detail about the important rules that affect your experience, such as who can play, how to verify your identity, how to make financial transactions, account limits, responsible gaming tools, dispute resolution, and more.
People can only make an account if they are of legal age in their area. Local laws say that geographical restrictions only apply to certain areas.
New users go through a KYC process, which means they have to send in valid ID, proof of address, and sometimes proof of their funding source. This makes sure that the game is safe and that the rules against money laundering are followed.
There are many safe ways to pay, such as e-wallets, cards, and bank transfers. It is clear what the minimum and maximum amounts for transactions are, and withdrawal requests may need more proof of identity.
Every bonus offer has its own set of rules, like how much you have to bet, which games are eligible, and how much you can convert. Before you sign up, be sure to read the details of the promotion.
If you want more control, you can use tools to limit your deposits, losses, or gaming sessions. You can ask for self-exclusion options at any time by contacting customer support or going to your account settings.
If you have concerns about how the funds are being managed, the integrity of the game, or how the rules are being interpreted, you can take them to a specific internal team. If the issue isn't fixed within a certain amount of time, it can be sent to an outside organisation.
Check the most recent version of the rules and keep an eye out for any changes to the policy. A clear understanding makes sure that every time you play, it will be safe, open, and fun.
Every good gaming platform makes sure that users are eligible. A long process of submitting documents and checking data is used to check a person's age and identity. When someone signs up, they must confirm that they are at least 18 years old. You need proof. These are the acceptable documents:
If you refuse or fail to complete this process, you will not be able to use services like making deposits, withdrawals, or taking part in any promotion. If you lie on your paperwork or give incomplete information, your account could be closed and you could be permanently barred from all services. Encryption and following GDPR rules help keep documents safe. All user data is handled according to strict privacy rules, which keep it private during the review period.
| ID (driver's licence, passport, or ID card) | JPEG, PNG, and PDF | Up to 72 hours |
|---|---|---|
| Proof of Address | JPEG, PNG, PDF | Up to 72 hours |
If any issue arises with submitted details, assistance is available through customer support, who may request additional documentation. All users are expected to cooperate promptly to avoid delays or access restrictions.
Financial transactions require strict adherence to specific parameters to ensure secure processing. The minimum deposit amount is €10, and you can't ask to take out more than €7,000 in a single month without getting permission first. Limits may be different based on the status of the account or the rules of the payment provider. Players must deposit money using their own registered methods; payments from third parties are never accepted. Visa, Mastercard, bank transfer, Skrill, Neteller, and Trustly are all common ways to pay. The availability of these options depends on where the user lives. According to anti-money laundering rules, all money must be bet at least once before a request to withdraw it can be processed. Requests are looked over within two business days, as long as all identity verification checks have been finished. Requests may take longer to process or be cancelled if the payment information is not verified or is not consistent. You may have to pay transaction fees, especially if you convert currencies or go over your free withdrawal limit. These fees are clearly shown before you confirm the transaction. Users have flexible control over their balances because they can cancel pending withdrawals until processing starts. However, you can't withdraw bonus money or winnings from promotional credits until you meet certain wagering requirements. Whenever possible, funds are returned to the original payment method. In rare cases, like when a bank account is closed or a card expires, the user will be given other options to protect the security of their money.
Each user must have their own unique profile on this site. You can't sign up for more than one account or use fake information. If you have more than one profile, you will be suspended right away and may lose your money. To stop people from abusing promotional campaigns or other offers, each household, IP address, and payment method is only allowed to have one profile. Licensing requirements and legal frameworks set geographical limits. Users from places where online gaming is against the law are not allowed to sign up or use services. We regularly check for access, and if we find that someone is in a country where they shouldn't be, like the US, France, Spain, Italy, Denmark, Sweden, Belgium, Australia, or any other country that is updated, we will close their profile and take their winnings or balances. You can't use virtual private networks, proxy servers, or other ways to hide your real location. If you find out about these kinds of actions, you could lose all your money, have your account deleted, and have all your activities blocked. Users need to make sure their contact information is always up to date. If they don't respond to requests to verify their residency, they may not be able to access their accounts or their withdrawals may be delayed. There may also be limits on who can take part in promotional campaigns based on where they live. You should check the list of eligible territories on the site and change your communication preferences as needed.
There are certain conditions for turnover that come with each promotional offer. Usually, to be able to withdraw money from match offers and free spins, players have to stake an amount equal to the reward several times. If you have a $100 bonus and a 35x rollover, you can only cash out the bonus funds after you have made $3,500 in qualifying bets. Only certain types of games count fully towards these requirements. Slot machines usually give 100%, but table games like blackjack or baccarat may only give 10% or not at all. Before you play with bonus money, check the list of games that qualify so you don't waste bets on games that don't. When using promotional credits, players should know the most they can bet or stake per spin, which is usually $5 per round. Going over this limit may mean losing your eligibility for bonuses and the money you won from them. Most of the time, all rollover tasks must be finished within a certain amount of time, which is usually 21 or 30 days after activation. If the requirements aren't met by this time, the account usually loses bonus money and affiliate winnings. Unless the specific rules for the promotion say otherwise, you can't use more than one active promotion at the same time. Trying to change turnover with offers that don't match could get you kicked out and barred from future rewards. Always check the operator's bonus page for the most up-to-date information on promotions, including the current turnover multipliers, qualifying diversions, and any other restrictions. Because misunderstandings can lead to disappointment, it's important to read the current rules carefully before playing.
If you break the rules, you could lose your account or have it suspended. This could happen because of security threats, regulatory requirements, or a personal request. Knowing what you are entitled to and what you need can help you handle these kinds of situations well.
If restrictions are put in place, users will get a formal message through email or their account message that explains why and, if possible, how long the suspension will last or if it is a permanent closure.
If your balance is positive during a restriction or closure period, you can still ask to withdraw non-restricted funds, but you will have to go through identity checks and pay any fees, penalties, or disputed transactions that are still due.
If you don't agree with the restriction, you can ask for a review by contacting customer support within 30 days of being told about it. Attach documents that back up your claim to speed things up.
Don't make duplicate accounts or use third-party credentials during the review. This will make things worse and could get you banned for good.
If you've chosen to close your account or exclude yourself voluntarily, follow the steps in your profile section or contact the support team to make sure the process is complete. Please keep in mind that reactivation is only possible after the minimum exclusion period has passed and only if a formal request is made.
Personal information is kept for as long as required by responsible gaming laws and anti-money laundering rules, even after the account is closed. Once the legal retention period is over, you can ask for a data report or deletion.
Following these rules exactly will keep your money and reputation safe. To keep things safe, all communication must be done through registered contact information. If you don't follow the rules, you could lose your pending balances and be permanently blocked from the platform.
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